Return & Refund Policy

Thank you for shopping with ePakBazar. Customer satisfaction is important to us, and we aim to provide a smooth and fair return and refund process.

Returns

We accept returns within 7 days of receiving your order if:

• The item is damaged, defective, or incorrect
• The product is unused and in its original packaging
• The item includes all original tags, accessories, and invoices

Items that are used, damaged by the customer, or missing original packaging may not be eligible for return.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Personal care products
• Used or opened items
• Clearance or sale items
• Customized or special-order products

Return Process

To request a return:

1. Contact our support team within 7 days of delivery
2. Provide your order number and reason for return
3. Share photos if the item is damaged or incorrect

Our team will review your request and provide return instructions.

Refunds

Once your returned item is received and inspected:

• Approved refunds will be processed within 5–10 business days
• Refunds will be issued through the original payment method or bank transfer (if applicable)

Shipping charges are generally non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are:

• Defective
• Damaged during delivery
• Incorrectly shipped

Exchange requests are subject to product availability.

Cash on Delivery (COD) Orders

For COD orders, refunds may be processed through:

• Bank transfer
• Mobile wallet
• Store credit

Customers may be asked to provide payment details for refund processing.

Order Cancellation

Orders can be canceled before shipment. Once an order has been dispatched, it cannot be canceled and must follow the return process.